Return Policy
Welcome to Quivon.xyz! We are committed to ensuring your satisfaction with every purchase. Please read our return policy carefully to understand how to return or exchange items purchased from our website.
1. Eligibility for Returns
- Items must be returned within 30 days of the purchase date.
- Products must be unused, in their original packaging, and in the same condition as when received.
- Sale or clearance items are not eligible for returns unless they are defective.
2. Non-Returnable Items
- Gift cards.
- Products marked as “final sale.”
- Opened or used beauty, skincare, or personal care products for hygiene reasons.
3. How to Initiate a Return
- Contact our customer service team at admin@quivon.xyz with your order number and details about the item(s) you wish to return.
- Once approved, we will provide you with the return address and instructions.
4. Shipping Costs
- Customers are responsible for return shipping costs unless the product is defective or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
5. Refunds
- Once your return is received and inspected, we will notify you of the refund approval status.
- Approved refunds will be processed to your original payment method within 7-10 business days.
6. Exchanges
- Exchanges are allowed for defective or damaged items. Please contact us at admin@quivon.xyz for assistance.
7. Contact Us
If you have any questions or concerns, feel free to reach out to our team at admin@quivon.xyz. We’re here to help!
Thank you for shopping with Quivon.xyz!